The solidity and integration of the information systems determine part of the weapons available in the competition between companies. The importance of information systems in business management and more specifically in supply chain management is now beyond doubt.
Relationships with external actors (customers, suppliers and even consumers) have become a differentiating strategy in supply chain competition. Information systems to support these relationships both in their operational aspects and in the support of electronic liaisonsare facilitators of this competitive advantage.
In this environment, this course will focus its content on the extension of the concept of the information system to a set of resources and activities that facilitate the achievement of the objectives of organisations.
We intend to give a broad view of the different types of systems that students can find and that they can facilitate:
Decision making regarding the selection and implementation of these systems.
Identify opportunities for the implementation of new information systems in the company.
Expand knowledge of supply chain management information systems and their integration with the rest of the company's information systems.
Improve technology interlocution with IT departments or service providers.
To enable the identification of technological opportunities and the leadership and promotion of IT projects oriented to the management of the supply chain in organisations.
To know the current situation of the applicable technology.
Concept of the information system as an evolution from data to intelligence.
Differentiation between the types of information systems in the company: planning, execution or operational and analytical.
Strategic and tactical levels in supply chain planning. Time dimension.
Information systems for strategic planning: supply policy, design of the production and distribution network, inventory strategy, customer service objectives.
Information systems for tactical planning: Demand modeling and planning, customer service and stock planning to provide it.
Distribution planning (DRP), production planning and supply planning.
Scenario planning and simulation tools.
Supplier Relationship Management (SRM) systems).
Sistemas de gestión del ciclo de vida del producto (PLM: Product Life cycle Management).
Management of demand and level of customer service. Support system S&OP (sales and operations planning).
Procurement management. E-commerce (marketplaces and systems for service auctions).
Production management: support system for the master plan, capacity plan, material plan, management of production orders. Plant control systems.
Management of internal logistics: warehouse management system, Radio frequency. Identification of materials. Automatic storage and picking systems.
Order management and distribution. E-commerce (EDI and B2B systems).
Transport management. Route optimization and fleet control systems.
Customer relationship systems (CRM: Customer Relationship Management).
Incident management. Customer service and technical assistance services.
Sales force support information systems. Electronic catalogues and order capture systems.
Collection of transactional data. OLAP systems.
Systems for the support and implementation of dashboards. Definition of KPI´s.
Management of alerts. Performance monitoring.
Management of alerts. Importance of aggregated information.
Relationship between corporate information systems. Importance of their soundness.
Information systems for controlling logistics costs. Link to financial systems, payroll control and data collection in plant and EMS.
Analysis of profitability and return on investment.
Planning of the execution. Importance of the internal and external team. Alignment of Management.
Prototypes and pilots.
Deployment of solutions.
Times and costs.
SCM software. (SCP and SCE).
SRM and CRM systems.
Equipment to support information systems. Systems and networks architecture.